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Privacy Policy
Last Updated: 05 Jul 2026
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Introduction
At Echo Support, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using Echo Support, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Home/office address
- Payment information (processed securely through Razorpay)
Usage Data
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Service booking history
Location Data
- GPS coordinates (when you share your location for emergency services)
- Service address for bookings
How We Use Your Information
Service Delivery
- Process your service bookings
- Send booking confirmations
- Provide customer support
- Process payments securely
Communication
- Send service updates and notifications
- Respond to your inquiries
- Send promotional offers (with your consent)
- Share important announcements
Service Improvement
- Analyze service usage patterns
- Improve our service quality
- Develop new features
- Enhance user experience
Security & Compliance
- Protect against fraud and abuse
- Comply with legal obligations
- Enforce our terms of service
- Monitor system security
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted service providers who assist us in operating our platform, processing payments, or providing customer support.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
Data Security
Secure Payments
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card information.
Data Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your personal information is stored on secure servers with restricted access and regular security monitoring.
Regular Audits
We conduct regular security audits and vulnerability assessments to ensure your data remains protected.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Maintain your session (keep you logged in)
- Analyze how you use our services
- Personalize content and offers
You can control cookie settings in your browser preferences. However, disabling cookies may affect some functionality of our platform.
Your Rights
You have the following rights regarding your personal information:
Access
Request access to your personal information we hold.
Rectification
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal information.
Objection
Object to the processing of your personal information.
Data Portability
Request a copy of your data in a portable format.
Opt-Out
Opt-out of marketing communications.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
This policy was last updated on 05 Jul 2026
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
info@echosupport.com
Phone
+91 98765 43210
Address
123, Main Street, Near City Center, Mumbai - 400001, Maharashtra, India